New protection challenger Guardian has selected RedArc to provide a nurse support service to its customers.
The contract will initially last for three years and forms part of Guardian’s HALO service, which is its personal approach to claims support.
At point of claim, Guardian’s team will listen to each claimant’s concerns and identify the precise help they need.
RedArc’s nurse support service will offer Guardian’s policyholders and their families free practical advice and emotional support for long-term physical or mental illness, disability, trauma or bereavement, together with appropriate external services such as a course of therapy or counselling.
Christine Husbands (pictured), managing director for RedArc, said Guardian has recognised that protection needs to go beyond just a financial payout and offer more comprehensive support for the individual and their family.
Katya MacLean, proposition director at Guardian Financial Services, added: “Guardian’s offer is built to get it right for the customer from beginning to end. That starts with designing policies that will pay out and carries through to personalised support at the point of claim.”