Legal & General has introduced the electronic signature functionality DocuSign for group income protection (GIP) claim forms.
DocuSign eliminates the need to sign mandatory documents manually and send them via post.
The insurer said it would provide customers with greater ease in completing documents, as well as improving overall turnaround and response rates.
Vanessa Sallows (pictured), benefits and governance director for Legal & General Group Protection, said the provider recognises that we live in an increasingly digital world, with expectations of an efficient, easy to use service which may not be met through a manual claims process.
“Through DocuSign we aim to not only streamline the GIP claims journey, but also provide individuals with greater control, confidence and peace of mind that the speed of an outcome will be achieved in line with their expectation,” she added.