This new service from RedArc is available to insurance companies as a value added service on a group risk plan, or it can be bought direct by employers.
The service can be activated if an employee has had a 48-hour, or longer, stay in hospital. That stay can be for any condition (with the exception of pregnancy), including mental health, and can follow a planned or an emergency admission.
The service is based around a RedArc personal nurse adviser who provides long-term practical advice and emotional phone support to each person. The support given varies according to the employee’s own particular circumstances. If practical help with activities such as washing, bathing and shopping is needed, this is provided by Intana (part of the Collinson Group). All carers provided by Intana are Care Quality Commission (CQC) accredited domiciliary care providers and are qualified and supervised.
RedArc says the benefits of the service include:
- Dedicated long-term support from the same personal nurse adviser.
- Practical and emotional support when it is most needed.
- Short-term help at home.
- Mitigating the risk of the patient feeling abandoned.
- Building independence, confidence and reducing the need to rely on others.
- Reducing the worry and stress of arranging care themselves, with one point of contact throughout.
- Facilitating long-term management of the condition and mitigates the chance of hospital readmission.
- Improving wellbeing.
- Providing the much-needed and much-wanted time that is not available through traditional PMI or other healthcare benefits.
- Providing a differentiator, as the service positions the business as a caring employer.
- A service that is highly valued by employees: the perceived value far exceeds the actual cost.
What They Say
Managing director Christine Husbands said: “Being medically well enough to leave hospital is not the same as being better, but many employees wrongly believe the NHS provides post inpatient support. Our service fills a gap in the market that many may not be aware existed, but who will certainly feel the effects when they’re expecting support that isn’t supplied. This is much-needed support that pulls other employee benefits together and also works well standalone. Combining our service from RedArc together with Intana completes the circle of emotional and practical care.”
What We Say
"In early 2016 we reviewed the Punter Southall version of this plan and a key element of that service was the RedArc personal nurse adviser service. Now, RedArc is making a post-hospital help service available, either direct or for insurance companies to include as part of their group risk proposition.
"Anyone who has been in hospital knows that leaving it often leaves the patient feeling far from well enough to resume 100% of their previous workload, yet they also have to manage the transition from being closely supervised and overseen to coping [often] on their own.
"Trying to return to work too quickly or doing so and failing to cope can both have huge knock-on effects not just for the individual, but also for their employer. That’s where this plan steps in, providing highly personal support, tailored to the individual’s actual rather than perceived needs.
"As a group risk benefit, it can cost very little [most employees won’t ever use it so the cost for those who do is effectively spread out across a large number of people] and just one claim can more than justify the cost.
"One minor insight into the service is the ‘Meet the team’ pages on the RedArc website, where every personal nurse adviser is featured, so that service users can see what their adviser looks like and know a little about them. It’s a small thing, but it illustrates the ‘people first’ rather than ‘financials first’ nature of the service."