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National Friendly appoints compliance head

Key role at Bristol-based mutual

National Friendly, the Bristol-based mutual society, has appointed Lisa de-Laune as the new head of risk & compliance.

De-Laune, who joins the organisation’s Executive Team, has over 20 years of industry experience, specialising in risk and assurance.

Prior to joining National Friendly, she has led risk, internal control, internal audit and change functions across financial services, predominantly insurance and banking.

She said: “As the insurance industry as a whole faces new regulation and complexities, National Friendly has made a clear commitment to ensure a sound system of internal control is in place to manage and monitor risk and compliance. I look forward to working closely with the team and supporting National Friendly as it evolves and expands on current opportunities.”

Jonathan Long, chief executive officer at National Friendly, said: “We are delighted to welcome Lisa to National Friendly, which demonstrates our continued commitment to delivering the best possible customer journeys and outcomes.

“National Friendly has plans to launch a number of innovative products over the next year, into both emerging and existing markets. Lisa’s extensive experience will play a key role in bringing these new products to market, ensuring that we are fully compliant with new regulations and meeting consumer needs.”