Two further members of CEGA’s special investigations unit have gained Level 3 Professional Investigator accreditations.
The claims management and assistance provider said this strengthens its claims validation capabilities in the multi-sector insurance market.
Callum Bates and Martin Weekes are the latest staff to gain the accreditation at CEGA Special Investigations, which counts household, personal accident, travel and private health insurers among its clients and is available as a standalone claims validation service.
CEGA also encourages its wider customer-facing staff to gain the Professional Investigator accreditation and runs company-wide fraud training that covers fraud trends and front-end questioning techniques.
Simon Cook, CEGA’s head of technical claims, said putting training and professional accreditations high on the agenda means specialist fraud and front-end claims staff are fully able to support insurers in the fight against fraud.
“The result is that we make significant contributions to the ABI’s annual travel insurance fraud savings, protect insurers’ bottom lines and treat all customers fairly,” he added.