• Last on superhighway Insurance companies are lagging behind the rest of the financial services industry in internet trading, according to a new report.
Technology solutions provider Computer Sciences Corporation’s annual survey, Critical Issues of Information Systems Management, also discovered the number of financial services companies operating over the internet had more than doubled in the past year.
Commenting on the insurance industry’s performance, CSC’s director of general insurance marketing Tony Barker, said: “This may be because firms are concerned about potentially alienating intermediaries – their traditional distribution channel.”
• Leading lights Company directors from the banking, insurance and finance sectors are increasingly involved in frontline ebusiness, according to a research study by software provider Filenet.
The study, of more than 60 industry leaders, revealed that almost 70 per cent believed that deploying ebusiness solutions throughout their organisations would lead to increased efficiencies.
However, almost half of the respondents still had concerns about integrating ebusiness with existing systems, with 38 per cent believing that technological developments could prove inflexible.
• Anytime, anywhere Delegates at a recent Computer Sciences Corporation seminar heard that technological trends from across the Atlantic will have a major impact on claims management and processing in the UK.
CSC’s senior consultant Shaun Proudfoot predicted universal access “anytime, anywhere” becoming the order of the day, with “smart” technology required to monitor and improve service levels.