The Personal Insurance Arbitration Service has lost its second largest client after PPP Group opted to join parent company Guardian Royal Exchange in the Insurance Ombudsman Bureau.
Spokesman John Neville said the move, which was widely anticipated after the GRE takeover, brought PPP in line with its parent company: “Customers can make use of the service with immediate effect and our literature will be updated from 1 October.”
BUPA spokesman David Bryant said that the company had no plans to leave PIAS: “Last year PIAS made a number of changes to its processes and we decided to stay with it to see how they went.”
He added that BUPA is contributing to plans for the proposed “super-Ombudsman” which would combine the roles of the Insurance, Banking and Building Society and Investment Ombudsmen and include the PIAS.
PIAS was unavailable for comment as Health Insurance
went to press.