Norwich Union Healthcare has extended its national GP helpline in a move that will give all its PMI customers telephone access to a doctor 24 hours a day.
The helpline provides a telephone consultation service, with GPs assessing the needs of each caller and dealing with them accordingly.
Initially it was attached to Norwich Union Healthcare’s newest products: GP First, primary care cover for GP consultations and health screening, and the Health Expenses Plan. However the service will now be available to any new customer, as well as all existing customers on renewal of their policies over the next 12 months.
By July 1999, more than 300,000 will have access to the helpline. Tim Baker, Norwich Union Healthcare’s commercial director, said: “This service saves time for both patients and doctors, and it helps to ensure that the maximum possible healthcare resources are concentrated on those who most need them.”
The service is run by Sinclaire Montrose Healthcare, which also operates the private Medicentre clinics where Norwich Union Healthcare’s GP First customers receive GP consultations.
The most common queries received by the service are about stomach and respiratory problems and muscular pain.