A new guide to replace the Patient’s Charter has been announced by health minister Gisela Stuart.
Your Guide to the NHS will help to ensure that patients are fully informed about new services that are being put in place under the NHS Plan and given details of the new standards which will operate throughout the NHS.
The guide aims to help patients get the most from the NHS by:
l Giving them a clear guide to patient’s rights, responsibilities and the national standards and services people can expect from the NHS both now and in the future l Explaining patients’ rights now and in the future under the NHS Plan.
For example, from next year, if an operation is cancelled on the day of surgery, the hospital must either offer another date within the next 28 days or pay for the treatment at the time in the hospital of the patient’s choice l Underlining the responsibilities patients have towards the NHS.
For example, a million appointments are missed without notification which means other patients are left waiting due to the thoughtlessness of others Stuart said that the guide puts the patient first by helping them understand more about their own health, the healthcare problems they may face and providing more information about how the NHS can help them overcome them.
She said: “For people to get the most out of their local NHS they have to know how and where to use it.
“It addresses the concerns raised by the public during the consultation exercise undertaken for the NHS Plan. We have listened to the views of both patients and staff about how best to improve the service.”