Leading helpline provider Eastgate Assistance is praising staff who assisted a family with delivering a baby, over the phone.
Staff at Eastgate talked the family of the young mother through the labour. Eastgate Assistance reports that “mother and baby are doing well”.
The telephone triage service was established last September, and the company reports that it has been a huge success.
The company provides two UK cities with triage and out of hours GP service, but it is looking to help the DoH with the NHS direct telephone service as part of an aim to expand.
“There are definitely opportunities to develop business for both the public and the private sector. We are hoping to move into a new wave of schemes,” said Alex Wise, public relations manager at Eastgate Assistance.
“We are very interested in helping the NHS run another triage scheme.”
Eastgate Assistance currently employs a crew of 20 qualified nurses who are “on call” around the clock to provide confidential information and vital assistance to their clients.