An on-line quotation service is the latest addition to this insurer’s site, which offers cover exclusively to civil servants and public sector employees.
Topping the list of options is a link to the You and Your Family
section. This makes it clear that CS Healthcare attaches especial importance to the family customer. The section briefly explains the value of health cover in a simply worded paragraph which is followed by a bullet-point list of the benefits that can be expected. The list includes important factors such as age and the type of treatment. It is a comprehensive, well-designed page, which explains all essentials but doesn’t appear cluttered.
More detail about the choice of policy is available in the What’s Covered
section. While clarifying that there are two cover options, the page is also equipped with links to other sections explaining aspects of cover such as exclusions and hospitals. These sections are totally devoted to such areas, showing CS Healthcare is aware of how important these issues are. The hospital section states that customers can use both private and NHS Trust hospitals and pay beds.
Other attractive features of the CS Healthcare package include a health advice line which is operated 24 hours per day, 365 days a year. A guide to this service is assigned its own full page, which explains that the nurses taking calls will provide as much information as possible and that factsheets are also available. The nurses are able to talk on a range of subjects from NHS waiting lists to drug misuse. Furthermore, the section informs visitors that bereavement counselling is also available and that confidentiality is paramount.
The claiming section is rather brief and the information given consists mainly of a freephone number. Customers not happy with this could make use of the Contact Us
section which gives full address details, as well as a form which can be emailed.
Plus: Comprehensive without being cluttered Minus: More info in claims section would be helpful.