Scottish Widows has signed up to the Protection Distributors Group’s (PDG) claims charter.
The insurer said it assigns a dedicated claims handler for each case, provides regular client updates and ensure payment of a claim within 72 hours of it being approved.
Scottish Widows uses e-signature technology to obtain customer consent to request medical evidence more quickly, as well as notifying intermediaries when a claim is received from a client.
Scottish Widows has also signed up to the PDG’s funeral pledge and committed to forward up to £10,000 to the funeral director of a policyholder before probate is settled.
Scott Cadger (pictured), head of protection underwriting and claims strategy at Scottish Widows, said: “We are proud of not only the claims we pay but the difference we make to the lives of our customers every day. It’s the people behind the numbers who matter most – those whose lives have been turned upside down because the worst has happened to them and their families.”
Alan Knowles, chair of the PDG, added that Scottish Widows is joining a growing number of insurers who have taken the step to show they put the claim at the heart of their businesses.